When will the Exhibitor Portal and RAI Webshop be available?
The RAI Webshop and ordering facility will be open by 1 December 2024.
I can’t login to the exhibitor hub / I have forgotten my password.
Every exhibitor has been emailed a unique link and login. If you can’t find this, email sarah@ionacommunications.com who can resend your email
I am a stand sharer; do I have access to the Exhibitor Hub?
All stand sharers will get an Exhibitor Hub login via email so you can update your website profile.
I am a stand sharer; do I have access to the Exhibitor Ordering portal?
No, only the main exhibitor has access to the Exhibitor ordering portal. This is to ensure there is only one point of contact for stand orders.
What are the Build- up times?
Exhibition Timetable is here
What is included in my stand package?
This depends on what stand type you have contracted. You can see what stand and stand type you have booked in your Exhibitor Hub.
See what's included in each stand type here
Can I change my stand type?
Yes, you can. You need to get in touch with your sales representative to discuss this further. If you don’t know who this is, email Lindsay on lcrawford@crain.com
Can I get a copy of my stand invoice?
For invoicing queries, please email Lindsay on lcrawford@crain.com
How do I order Electrics / Furniture / Catering / Internet / AV for my stand?
The RAI are our preferred supplier for these services. You can access the RAI Webshop through your exhibitor hub or email them on es@rai.nl
Can I pay for my stand orders via invoice or bank transfer?
No, unfortunately all orders need to be paid for via credit card.
How do I order Graphics for my stand?
Full Vision are our preferred supplier for graphics. You can email them on exhibitor@fullvision.co.uk
More information available here
Do you have any storage facilities?
ILS is our preferred supplier for storage. You can email them Kelly@i-l-s.co.uk
How do I register my vehicle for unloading?
The RAI Logistics portal will be available for exhibitors 3 weeks before the event. A link will be sent to all exhibitors and contractors.
More information available here
What badge do I need for set up?
To find out what badge you need, please click here
I am receiving an error message when trying to log in to the RAI Webshop. What should I do?
Make sure you're using the email address we have on record to log in. This is the only email that will work for access. You can also manage access for other users by adding them once you're logged in. If you're unsure which email was provided, please reach out to us at es@rai.nl
I am a stand builder and need to place an order for an exhibitor in the RAI Webshop but the invoice should be billed to me. Is that possible?
Yes, this is possible. Please email es@rai.nl and they can link your stand builder account to the exhibitor's account.